Chapter 4 ~ Measuring the Success of Strategic Initiative..weeeeee~

Revision on CHAPTER 4

Comparison efficiency IT metrics and effectiveness IT metrics.

IT metrics are in charge of the execution of the IT system, like the speed and the availability of it.

 List and description of five common types of efficiency IT metrics.

Throughput	How much information can travel through the system at any point.
Transaction Speed	The time it takes the system to make a transaction.
System Availability	The amount of hours the system is available for users.
Information Accuracy	The accuracy of the information given by the system when doing the same transaction for several times.
Web Traffic	The numbers. It counts the views of the page, the visitors, the time spent in a page etc.

List and description of four types of effectiveness it metrics.

Usability	The easiness in which the transactions are performed by the users. Such us how long it takes to find information, etc.
Customer Satisfaction	This is measure by surveys. The way they use the system, the increase or decrease of the customers that is also known by the revenue of the same.
Conversion rates	The first costumers of an organization. They are attracted by the adds online, and then the organization will try to persuade them in order to offer their products and services.
Financial	The profit and investments of the company. Every penny gain or spent in order.

Explanation of customer metrics and their importance to an organization.

This is how companies track and treat their costumers. Is not only a way of keeping their old costumers but also giving them enough satisfaction and showing the new costumers what they have better than other companies. They have a vision and strategy that helps them keep everything organize.